Question 1

What does onboarding look like, step by step?

Accepted Answer

After a free demo, you fill in the application – email, password and your company’s Polish tax ID (NIP); we fetch the remaining details from the GUS registry. The Melly team verifies it and activates the owner account. Then, in the dashboard, you add vehicles, set ticket prices and invite your drivers.

Question 2

How do I add drivers to my company?

Accepted Answer

In the dashboard, under the Team tab, enter the driver’s email. A new user receives login details by email, while someone who already has a Melly account gets a link to accept the invitation. A driver can belong to only one company.

Question 3

What phone does a driver need?

Accepted Answer

A smartphone with Android 7.0 or newer, or an iPhone with iOS 15 or newer, plus internet access. Drivers install the same Melly app that passengers use – from Google Play or the App Store.

Question 4

How does a driver start working in the app?

Accepted Answer

They log in and turn the phone to landscape – the app switches to driver mode – then confirm their identity with a 4-digit PIN. Next, they choose a vehicle, destination and ticket price and start an on-demand ride.

Question 5

How do drivers receive requests?

Accepted Answer

New requests from the region arrive live with a sound alert and vibration, and on Android also on the lock screen. While working, the app should stay open – the screen stays on and the melex’s location updates in real time.

Question 6

Who can start rides on their own?

Accepted Answer

On-demand rides can be started by the company owner and by drivers you mark as “trusted” in the dashboard. You can change this status at any time.

Question 7

What if a driver forgets their PIN?

Accepted Answer

The owner resets the PIN in the dashboard, and the driver receives an email with a link valid for 60 minutes. After several wrong attempts, the PIN is temporarily locked, which protects the account from misuse.

Question 8

Can drivers see the company’s finances?

Accepted Answer

No. Drivers work in the mobile app and see only their own rides. Settlements, complaints and company details are available only to the owner in the dashboard.

Question 9

How much does Melly cost for operators?

Accepted Answer

Nothing. The driver app, the operator dashboard, the demo and company onboarding are all free. The Melly commission is added to the price the passenger pays.